Terms & Conditions
By booking an appointment you automatically agree to all of the Terms & Conditions listed here.
WE ARE A DOG FRIENDLY SALON
Fizz & Chopchop (the salon dogs) may greet you with a waggy tail and a cuddle.
CANCELLATIONS & NO SHOWS
Appointments which are cancelled at short notice, or guests who fail to attend their appointment, cause inconvenience to other guests and a loss of revenue to the salon.
We therefore ask that you give us 48 hours notice for any appointment change or cancellation. If we have 24 hours or less you will be charged 50% of the service cost for that appointment.
In the event of continuous no show or repeat late cancellations, the full cost of the service booked applies and a credit card will be required for future appointments.
Equally, if we have to cancel your appointment we will also supply 48 hours notice. If we are unable to provide 48 hours notice we will credit your account with a 20% discount off the original booking.
50% deposits are required for certain appointments. Deposits are non-refundable on failure to turn up for your appointment or change of appointment without 48 hours’ notice. Deposits are required for Nanokeratin Smoothing System and appointments of more than 3 hours. Deposits can be taken over the telephone to ensure your booking. When booking online we will call to take a deposit. Your appointment cannot be booked until the deposit has been taken.
For any new guests we require a 50% deposit to honour the initial booking. We operate a 48 hour notice period, so if the booking is within this time frame, the deposit will be non refundable if you fail to turn up or cancel your appointment.
We understand from time to time you may be delayed and arrive late for your appointment. On these rare occasions we may not be able to carry out the your full service. We will try to accommodate you as best we can with the time we have and talented team available on the day. With this in mind we may have to rearrange your appointment. We acknowledge that this may not be convenient but feel each and every guest should receives the same professional service and attention.
GUEST COLOUR FORMULAS
Please note, it is our policy not to pass on any of your colour formulations to any third party without your prior permission.
If you are a new guest, or an existing guest, a patch test is required 48 hours prior to your appointment.
OUR PRICING STRUCTURE
This reflects the experience and on-going development of our team.
15% Student discount on selected days and with selected stylists.
50% Discount for young people aged between 3-12 on Tuesday, Wednesday & Thursday..
25% Dicount for young people aged between 13-16 on Tuesday, Wednesday & Thursday.
Aged 17 and over full price.
We do not advise or promote using colour on young people under 16.
With respect we ask when bringing young people into the salon please be mindful of other guests that have not.
Models required for our educational days.
Consultations are complementary for all services.
Gift cards available to any value that you would like.
Hair miles loyalty scheme,collect your miles and receive 10% off services.
Recommend a friend & receive 10% off your next service and 10% off your friends too! On production of your confirmation text.
COMPLAINTS & OUR GUARANTEE
We want every guest to be 100% happy with their hair.
If, however, you have an issue or complaint, you must notify us immediately and we will consult with you in order to find the appropriate solution We promise that if your complaint is valid we will offer you free hairdressing until your issue has been resolved.
You will be referred to Finn immediately who will endeavour to resolve your complaint. We will ask you to return within two weeks of the original appointment to enable us to offer you a haircut or colour free of charge, as long as the service is the same as the original appointment.
If you have simply changed your mind, or if you return after the third week, normal charges may apply.
If you have altered or attempted to alter a hair colour or cut yourself or a third party, this guarantee becomes null and void.
It is completely normal and acceptable for a guest's cut or colour to be carried out every four weeks which is why you will be charged as per normal once the three weeks have passed.
We welcome feedback and it is important for you to inform us if you are not 100% happy with your hair at any stage.