Guest Services & Price Menu                                                              Correct from May 2019

* Exterme Colour Change & Seasonal Colouring.

These services can only be made in salon after a consultation with a Colourist.

*For longer, thicker hair.

A surcharge of £10 per extra tube of colour used will be added to your bill.

*After Colour Blow-dry

Are complementary with an apprentice.

If you chose your regular stylist to Cut and or Blow-dry your hair after colour you will be charged accordingly. 

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Terms & Conditions
By booking an appointment you automatically agree to all of the Terms & Conditions listed here.

WE ARE A DOG FRIENDLY SALON

Fizz & Chopchop (the salon dogs) may greet you with a waggy tail and a cuddle.   

CANCELLATIONS & NO SHOWS

Appointments which are cancelled at short notice, or guests who fail to attend their appointment, cause inconvenience to other guests and a loss of revenue to the salon.

We therefore ask that you give us 48 hours notice for any appointment change or cancellation. If we have 24 hours or less you will be charged 50% of the service cost for that appointment.

In the event of continuous no show or repeat late cancellations, the full cost of the service booked applies and a credit card will be required for future appointments.

Equally, if we have to cancel your appointment we will also supply 48 hours notice.  If we are unable to provide 48 hours notice we will credit your account with a 20% discount off the original booking.

DEPOSITS

50% deposits are required for certain appointments.  Deposits are non-refundable on failure to turn up for your appointment or change of appointment without 48 hours’ notice. Deposits are required for Nanokeratin Smoothing System and appointments of more than  3 hours. Deposits can be taken over the telephone to ensure your booking. When booking online we will call to take a deposit. Your appointment cannot be booked until the deposit has been taken.

For any new guests we require a 50% deposit to honour the initial booking.  We operate a 48 hour notice period, so if the booking is within this time frame, the deposit will be non refundable if you fail to turn up or cancel your appointment.

RUNNING LATE

We understand from time to time you may be delayed and  arrive late for your appointment. On these rare occasions we may not be able to carry out the your full service. We will try to accommodate you as best we can with the time we have and talented team available on the day. With this in mind we may have to rearrange your appointment. We acknowledge that this may not be convenient but feel each and every guest should receives the same professional service and attention.  

 

 

 

GUEST COLOUR FORMULAS

Please note, it is our policy not to pass on any of your colour formulations to any third party without your prior permission.

If you are a new guest, or an existing guest, a patch test is required 48 hours prior to your appointment.

OUR PRICING STRUCTURE

This reflects the experience and on-going development of our team.

SPECIAL RATES

15% Student discount on selected days and with selected stylists.

YOUNG PEOPLE

50% Discount for young people aged between 3-12 on Tuesday, Wednesday & Thursday..

25% Dicount for young people aged between 13-16 on Tuesday, Wednesday & Thursday.

Aged 17 and over full price.

We do not advise or promote using colour on young people under 16.

With respect we ask when bringing young people into the salon please be mindful of other guests that have not.

TRAINING

Models required for our educational days.

CONSULTATIONS

Consultations are complementary for all services.

GIFT CARDS 

Gift cards available to any value that you would like.

REWARDS

Hair miles loyalty scheme,collect your miles and receive 10% off services.

Recommend a friend & receive 10% off your next service and 10% off your friends too! On production of your confirmation text.

COMPLAINTS & OUR GUARANTEE

We want every guest to be 100% happy with their hair.

If, however, you have an issue or complaint, you must notify us immediately and we will consult with you in order to find the appropriate solution  We promise that if your complaint is valid we will offer you free hairdressing until your issue has been resolved.

You will be referred to Finn immediately who will endeavour to resolve your complaint.  We will ask you to return within two weeks of the original appointment to enable us to offer you a haircut or colour free of charge, as long as the service is the same as the original appointment.

If you have simply changed your mind, or if you return after the third week, normal charges may apply.

If you have altered or attempted to alter a hair colour or cut yourself or a third party, this guarantee becomes null and void.

It is completely normal and acceptable for a guest's cut or colour to be carried out every four weeks which is why you will be charged as per normal once the three weeks have passed.

We welcome feedback and it is important for you to inform us if you are not 100% happy with your hair at any stage.

Website Privacy Policy

The policy: This privacy policy is for this website; Finnandco.com and served by Finn & Co, 2 St Giles Sq, Northampton, NN1 1DA and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhering to. Additionally it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any questions.

The DPA & GDPR May 2018

We and this website comply to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into effect from May 2018. We will update this policy where required accordingly after the completion of the UK's exit from the European Union.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.

What are cookies? Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information unless specified in relation to an Online Booking.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to who may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.

Contact & Communication With Us

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in 'The policy' above.

Email Mailing List & Marketing Messages

We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Any new clients to our business will not be automatically opted in for any kind of marketing. Any existing customers may have been opted in automatically under previous privacy laws. If you wish to be unsubscribed from any kind of marketing lists then please inform us via phone, email or by clicking unsubscribe in the emails themselves.

We will send you appointment reminders via email and/or text message to inform you of appointments you have made with ourselves. These are deemed necessary to us as a business operation.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.

Shortened URL's; URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

Resources & Further Information

Overview of the GDPR - General Data Protection Regulation Data Protection Act 1998
Privacy and Electronic Communications Regulations 2003 The Guide to the PECR 2003

Twitter Privacy Policy
Facebook Privacy Policy
Google Privacy Policy
Linkedin Privacy Policy Mailchimp Privacy Policy
Website Privacy Policy 

v.1.0 24/05/2018 Edited & customised by: Finn & Co.

Reg Office, 2 st Giles Sq, Northampton, NN1 1DA.                    Company No. 6170623                    VAT No. 913353445.